Tag Archives: Problem-Solving Toolkit

Accessing Public Services Toolkit Workshops

Our Accessing Public Services Toolkit Workshops are designed to help families access the services that their children need, and are entitled to.

Our popular Accessing Public Services Toolkit aims to support disabled people and carers, as well as their families and advisers, who are encountering difficulties with the statutory agencies in relation to the provision of health, social care and education support services. The toolkit aims to unpick these problems and to develop effective strategies for resolving them. You can download the Toolkit here.

These free workshops will use the information and resources in our Accessing Public Services Toolkit to help parents and carers, and the professionals who support them, to access the services that their children need.

Each workshop lasts for around 3-4 hours and includes a presentation on the toolkit and case studies for group work. There will also be the opportunity to discuss and share experiences. The workshops are provided free of charge.

Workshop dates and locations

14th September 2019 – Dartford
27th September 2019 – Pontypridd
9th October 2019 – Southampton
10th October 2019 – Thornbury
16th October 2019 – Shrewsbury
5th November 2019 – Stoke
8th November 2019 – Twickenham
13th November 2019 – London
14th November 2019 – Swansea
29th November 2019 – Newton -le-Willows
18th March 2020 – Stoke
14th May 2020 – Bury

If you would like to book a place at any of the above workshops please contact Beverley Hitchcock at [email protected].

Coming soon:

We’ll bring you more details of these workshops as soon as they are confirmed:

  • Devon
  • Lincolnshire
  • Warwickshire
  • Leicestershire
  • London
  • Coventry
  • Berkshire
  • Cornwall
  • Hampshire

We are currently looking for groups to host our Problem-solving Toolkit workshops. All we would ask is that the group cover the hire of a venue (preferably with an overhead projector and wifi access), refreshments, publicity and bookings.

If you are interested in holding a workshop, then please contact Beverley Hitchcock at [email protected].

Free Workshops

ToolkitOur Problem-Solving Toolkit aims to support disabled people and carers, as well as their families and advisers, who are encountering difficulties with the statutory agencies in relation to the provision of health, social care and education support services. This toolkit aims to unpick these problems and to develop effective strategies for resolving them.

Since its launch, lots of families have benefited from our hugely successful Toolkit and for many, it has become an invaluable resource.

To help parents and carers, as well as professionals, get the most out of the toolkit we have introduced workshops to assist them in using the information and resources in the toolkit an to assist in trying to access the services that their children need.

The workshops are delivered by Cerebra and a parent or carer of a child with a brain condition who have first-hand experience of accessing services. As these workshops take place in smaller groups, there is plenty of opportunity to share experiences and interact with others.

The feedback from the workshops that we have already held has been extremely positive and some of the comments include:

  • ‘A very interesting and informative workshop.’
  • ‘The friendly approach and delivery.’
  • ‘Working out solutions and finding out about the law, so that you cannot be fobbed off.’

Everyone who has attended the workshops has agreed that they found them extremely useful.

If you are interested in having a free workshop for your forum, syndrome support group, charity or advice service, then please contact Beverley Hitchcock on [email protected].

You can download the Problem-Solving Toolkit here.

Problem-Solving Toolkit for Families

Cerebra has published a new Problem-Solving Toolkit to support disabled people and carers who are encountering difficulties with the statutory agencies in relation to the provision of health, social care and education support services.

Research conducted by the charity and Cardiff Law School in October 2015 revealed that families of disabled children are experiencing substantial delays in getting an NHS diagnosis and too few parents are being given written information when they do receive their diagnosis. Support services are not always offered and, when they are, they often do not meet the needs of the family. Moreover parents are reluctant to complain about any of this and, if they do, their concerns are often not dealt with adequately.

Whilst UK law provides powerful rights to such support services, this alone can be insufficient. Professor Luke Clements, Cerebra Professor of Law and Social Justice, Leeds Law School and author of the Toolkit explains: “The law can be complicated and difficult to understand. Even when you know what your rights are, it can be daunting, exhausting and sometimes intimidating to challenge public officials. There is a power imbalance and much research suggests (and indeed the Government accepts) that many families are fearful that complaining may make things worse”.

The Toolkit is a comprehensive, practical and easy to use guide to help families resolve difficulties with their statutory health, social care and education support services. It aims to help unpick commonly experienced problems and to offer effective strategies for resolving them. The Toolkit:

• considers nine general categories of dispute, from inter-agency disputes and complex cases to delays and resource issues, and offers detailed advice for resolving them
• identifies key factors that can empower people to claim their rights and to challenge failures when they occur
• offers advice on preparing for, attending and following up on meetings
• sets out a series of template letters that families can use in a variety of situations

It also provides a Jargon Buster, an explanation of what public authorities must do and explores a number of commonly held myths.

To accompany the Toolkit a central website, www.difficultbox.com, is being developed with links to law, practice and self-help guides that have been produced by many charities and support organisations. The facility to post comments and suggestions on the site is being developed.

The Problem-Solving Toolkit is free to download here.

The publication of the Toolkit has been made possible by a 2015 Economic and Social Research Council (ESRC) ‘Impact’ award in addition to financial support from Cerebra.