Accessing Public Services in Scotland: A problem-solving toolkit

Scots law provides powerful rights to education and support from other services, but this alone is insufficient. The law can be complicated and difficult to understand. Even when you know what your rights are, it can be daunting, exhausting and sometimes intimidating to challenge public officials. This guide aims to help unpick these problems and to develop effective strategies for resolving them.

You can download the toolkit below.

 

 

Download now

Published 2017. This edition 2017. Review date 2020.

Our Accessing Public Services Toolkit Workshops are designed to help families access the services that their children need, and are entitled to.

Our popular Accessing Public Services Toolkit aims to support disabled people and carers, as well as their families and advisers, who are encountering difficulties with the statutory agencies in relation to the provision of health, social care and education support services. The toolkit aims to unpick these problems and to develop effective strategies for resolving them.

These free workshops will use the information and resources in our Accessing Public Services Toolkit to help parents and carers, and the professionals who support them, to access the services that their children need. They will be delivered by one of our Scottish parent/carers who have had first hand experience of dealing with public bodies for their child.

Each workshop lasts for around 3-4 hours and includes a presentation on the toolkit and case studies for group work. There will also be the opportunity to discuss and share experiences. The workshops are provided free of charge.

We are currently looking for groups to host our Accessing Public Services Toolkit workshops. All we would ask is that the group cover the hire of a venue (preferably with an overhead projector and wifi access), refreshments, publicity and bookings.

If you are interested in holding a workshop, then please contact Beverley Hitchcock at beverleyh@cerebra.org.uk.

 


Your response to the following statements will help us to make our information more useful. The questions relate to the resources that can be viewed on this page.